Need to cancel your Hungryroot subscription? This guide provides clear, step-by-step instructions for canceling, whether it's your first delivery or a subsequent one. We'll cover all methods—mobile app, mobile browser, desktop website, and contacting customer support—and address common issues. Let's get this sorted!
Cancelling Your First Hungryroot Delivery
Cancelling your very first Hungryroot delivery is slightly different than canceling later deliveries. You'll need to contact Hungryroot's customer support team directly. Why? Hungryroot wants to give you a chance to experience their service.
Steps:
- Find Contact Information: Visit the Hungryroot support website (https://support.hungryroot.com/hc/en-us) to find their phone number or live chat option.
- Contact Support: Clearly state you wish to cancel your upcoming first delivery. Be polite and concise. Provide your order number if possible.
- Confirmation: Request written confirmation of your cancellation via email. This provides documentation for your records.
Cancelling Subsequent Hungryroot Deliveries
Cancelling after your first delivery is much easier. You can usually do this entirely online through the app or website.
Method 1: Using the Hungryroot Mobile App
- Open the App: Launch the Hungryroot app on your smartphone.
- Access Account Settings: Locate the "Settings," "Account," or "Profile" section (often found via a menu icon).
- Manage Subscription: Find "Manage Subscription," "My Plan," or a similar option.
- Cancel Subscription: Select the "Cancel Subscription" option and follow the on-screen prompts to confirm your cancellation. Expect several confirmation steps to prevent accidental cancellations.
Method 2: Using the Hungryroot Website (Mobile or Desktop)
The process is virtually identical on both mobile and desktop:
- Log In: Go to the Hungryroot website and sign in to your account.
- Account Settings: Navigate to your account settings (usually under "Profile" or "Account").
- Manage Subscription: Find the "Manage Subscription" or "My Plan" section.
- Cancel Subscription: Choose the option to cancel and confirm your decision through the provided steps.
Important Considerations:
- Multiple Confirmations: Don't be alarmed by multiple confirmation screens. This is a standard security measure.
- Cancellation Deadlines: Check Hungryroot's terms and conditions for cancellation deadlines. Cancelling by 7PM ET on Mondays and Thursdays is typically required to avoid the next delivery.
- Refunds: Hungryroot's refund policy determines if you're eligible for a refund on any remaining deliveries. Refer to their website for details.
Troubleshooting
- Error Messages: If you encounter errors, double-check your login credentials and try again. If the issue persists, contact Hungryroot's customer support.
- Delayed Cancellation: Allow a few business days for the cancellation to process. Check your account or look for a confirmation email.
Conclusion
Cancelling Hungryroot is straightforward once you know the process. Remember that the first delivery cancellation requires direct contact with customer support, while subsequent cancellations can be completed online. Always obtain written confirmation of your cancellation. If you have any questions or encounter problems, don't hesitate to contact Hungryroot's customer service team for assistance. They are there to help!
Key Takeaways:
- First delivery cancellations require contacting customer support.
- Subsequent cancellations are easily managed through the app or website.
- Cancellation deadlines exist to ensure timely processing.
- Always request written confirmation.